CK
Carolyn K

1 reviews | Active since Dec 2019

02 Jan 2020, 18:17

Don't use them

Afternoon Thobile I trust you are well considering it's a new year#2020

I'm still in limbo regards my now last year refund. I'm sure as a customer service supervisor for Eagle line coaches you decided to block my no stop texts via whatsapp...very unprofessional but i wasn't surprised...you did cut my calls off or just simply ignored them previously. Dont worry much...Cyril Mathebula has joined your lieing team( aka he is not at work all of a sudden ) It's been 26working days now that i am waiting in vain for my full refund( 11 extra days comparing to your company's 15day refund policy ) As a customer service supervisor you have failed dismally and its not your fault...lack of customer service simple ethics are very hard to learn and repeat whenever a call center agent has an irritated customer on line/email/text or on call. Learn from your lieing and rude mistakes my dear and get out ASAP...clearly you are not well trained re:customer service.

Regards Ms. Madima

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