Do not book Eagliner ,if so let it be last opton.

Sure, here’s a more polished version of your message:

I am extremely disappointed with the service provided by Eagle Liner Transport. My brother had booked a ticket for the 20:30 bus, which never arrived. As a result, he had to find an alternative way to get to Cape Town. Upon arriving in Cape Town, he attempted to get a refund from Eagle Liner, only to be dismissed and told that he was not eligible for a refund.

This situation is completely unacceptable. There was no communication from the bus company at all, and this happened late at night, leaving my brother stranded. The lack of accountability from Eagle Liner is alarming, and it seems as though this is a routine issue for the company. This kind of unprofessional service is simply not acceptable, and I am deeply frustrated with how this situation was handled.