Dissatisfaction with service

<p>I sent my son to book his sister a ticket to Johannesburg for a bus that was departing at 1230 pm. He booked the ticket in his name believing it was possible as his sister's passport is in Pretoria. The booking was made almost 30 minutes before the bus left, meaning that there were other seats which were vacant and his cash was accepted. Unfortunately the girl got so sick that it became difficult to let her go on board. He came to ask for a refund having tried to explain the situation, but such plea fell on deaf ears. All they could allege was that this was *****.</p> <p>No-one made an attempt to listen to reason why this was an emergency. I called your customer care and was referred to 3 different people at my coast and was told there was no way I could be refunded at least even half of my money. I tried to explain the situation but no-one heard me.</p> <p>Now my question is what kind of a service provider are you when all you care about is the bottom line-money? The only time that you all respond and try to act is when someone goes public with the way you treat people. It is not like people were queuing to get the tickets for eagle liner-the bus was going to go half empty!!!</p> <p>The least I can say is this is unbelievable and I will endeavor to let others know what kind of a service provider you are. You are far from worth our effor</p>