Disgusting customer service

Bus was scheduled to leave 7:15, after 1hour delay only upon multiple complaints we were told bus trailer was broken down. Bus left at 22:00 and thereafter boarding we were rudly ordered to get out of the back seat brcause the driver needs to sleep there. There was no signage, red tape, seat holders indicating that his back seat is out of bounds for passengers we were then approached by other man who also ordered us to do the same as rudly as the first. We are a party if four and there were no other 4seats on the bus. One of the men told us we must just get off and go to the ticket office and get our money back! Nobody bothere to apologize for the late departure and nobody bothered to rectify the situation.

If these are the people you employ to serve customers, this company is doomed.