Disgruntled Client

They made us wait at Midrand Big Bird for more than an hour and the bus did not arrive. We called the call centre and the lady's first words were "Why are you only calling now? " and as taken aback I was, I went on to full defence mode because I have spent R510 on a bus ticket of a bus that did not arrive. She then she will call me but after 15 minutes there was still no call. I, then, called them back and a lady named Tintswalo became my worst nightmare, no customer service, shouting at me and accusing me of lying. We ended up going home and losing our money because since 17h20 until 19h00 no bus came through.