Delay

Hi I want to report bad about service (eagle bus)book de bus on Wednesday today whn we to the station dey gave us rong bus name Kalamazoo bus its stuck 3 before we get another one for almost 3 hour in one place instate of arriving around 16:00 is 17:30 still inside de bus going to Durban we don't wish to use the bus again we wish to get our refund for return