Customer services

Made a mistake on the 28th December booked a ticket online via busbud from Johannesburg to matatiele instead of from matatiele to Johannesburg I arrived at matatiele bus station earlier around past 16h00 to correct the mistake only to find the cashier was busy checking in 17h00 passenger in the bus. With that said I had to take out cash to buy another ticket for my son again R730. 00. The lady told the first tick can't be changed nor refunded.