Complaint

I am very dissapointed as a loyal customer, i booked a return bus ticket in advance on the 5 December 2019 at 13:20 pm from Cape Town to Uitenhage. On departure from Cape Town (14 December 2019 at 14:00 pm). The bus had a problem with it's gears whereby the bus driver only told us 6 hours later, which caused us to arrive late at our destinations . On thee return to Cape Town which should have happened on the 4th of January 2020 at 21:40 pm. It did not happen as planned. I waited and called numerous times but all they did was drop the call. I than received an sms at 23:48 pm stating that: Dear passengers kindly note that we will be rebooking for tomorrow service (3041) same time regards customer service. During the following day, i called the customer care service and they said that they made a rebooking for this day and will be leaving at 21:40 pm on ( 5 January 2020). I went to the bus stop at 21:00 pm waited , the bus finally showed up after countles times that i called the customer care service that could not tell me when the bus will arrive or if it departure yet. When the bus arrived at 23:00pm , the bus driver's told us that there's no space on the bus and that they did not know about the arrangement. The bus driver called the customer care service and he was advised to take our bags out from the bus and left us behind. We called customer care service again and they said the same thing. I'm deeply hurt as the customer care service did not respond to us about our money, I am a student and was suppose to be at campus on 6 January 2020 to register. I waited 48 hours for this bus and all they can give us is the silent treatment. I demand my full money back. I would never refer this bus to anyone, they do not cater for their customer's needs.