Bad service, my refund is not paid since September

*****ulent, ****mers, are not truthful at all

I bought a ticket on the 13th of Sempter and we had to cancel the trip due to unforeseen circumstances, I have been calling for a refund and they keep telling me that the money was refunded. Still, there is no refund, I am tired of calling, what kind of service do you people offer?