Bad Service By Eagle Liner

On 21 October 2021 I lost my luggage on an Eagle Liner bus travelling from Johannesburg to Port Elizabeth. I reported the missing luggage to the driver on my arrival, he referred to some guys who were standing outside their office in Cape Road, PE. They promised to call within 24 hours for me to come and complete claim forms, they never did. When I went there the following day, it was closed. When I went to their office in Park Station to ask for claim forms, the referred to their head office over Grasmere Toll Gate, I sent emails to their customer care without any response, when you call no one is picking up the phone. These people do not want to take responsibility and be accountable for my loss. I need to expose them as that luggage had my livelihood since I sell clothes. How does a person get luggage that is not theirs when we have stickers on our tickets marching our luggage?

Those drivers are careless, irresponsible and ***********, and so is their staff which does not respond to queries. Is there an Ombudsman or organization that can assist me in exposing this company that has total disregard and no respect for it's commuters, or is because I am black that they do not take me seriously?

We need to expose this kind of ill treatment, carelessness, disrespect, irresponsibility, incompetence and lack of accountability. I will never ever use their services again and I would not recommend any one to use their services if they value their luggage. In fact, I would like encourage people to avoid this bus service. I am disgusted and very angry at the way I have been treated by these people.