Bad service and victimised/******

Shocking, ******* Treatment by Eagle Liner / Intercity Xpress bus driver – Passenger Rights Violated

I am absolutely disgusted by the way my son and I were treated on the Eagle Liner bus from Bellville to Pretoria on 02/12/2025, departing at 13:00.

At around 9pm, a female passenger claimed she had lost her phone. Without any proof, without consent, and without ANY valid reason, the driver allowed her to *******ly search only our bags – mine, my son’s, and one other passenger. No phone was found, because obviously we had nothing to do with it.

This was embarrassing, humiliating, and a complete violation of our passenger rights. No explanation, no apology, nothing.

What makes this worse is that the driver chose to search only the coloured South African passengers, which makes this incident feel racially targeted and discriminatory. Completely unacceptable.

I expect:

A formal apology

A full investigation

Action taken against the driver

Proper training for drivers on passenger rights, consent and lawful procedures

If this is how Eagle Liner treats paying customers, then the public needs to know. We will be taking this matter further and are prepared to provide our ticket details.

Unprofessional, ********* and discriminatory behaviour. I will not recommend this company to anyone.

— Edgar Gordon