Bad Service

On Saturday the 4th of April 2015, my sister missed her morning bus from Pietermartzburg to Johannesburg by about 10minutes due to unforeseen circumstances. She went to the offices and was advised to wait for the 11.00 bus, Intercity since they are of the same company. My sister assumed that she was going to use the same ticket but was shockingly told to buy another ticket since the other one had already \expired". She was advised to call the call centre and talk to the manager and was told the same thing. in the end she paid. On sunday the 5th of April"