Bad service

Waited for a 05:30pm bus from Big bird (midrand) which didn't arrive. We waited there until 08:00pm after calling eagle liner customer service for several times with no luck. An eagle liner bus arrived and took all the peaple who had been waiting there for the busses. The bus dropped us all at JHB park station. 22:25 pm...we are still in park station waiting for the bus to take us to Uitenhage. We didn't receive any messages from the Eagle line. This is by far the worst service