Bad service

I called to cancel my ticket on the 18th of August because the bus was late, the agent said she will call me the next day to process the refund but she did not. On 21 August I called and spoke to the supervisor called Dineo and she assured me that the money will be in on 25 August, I did not receive the money and I called their office on 28 August and everyday since 28 and am always told that the manager is in the meeting and that she/he will process the refund when she/he is done. I am still waiting and the worst part is that no one from the company has called me back to explain what is causing the delay