Bad experience I will never forget in my life

Hello peter,so I booked a bus ticket with Eagle liner from cape town to Johannesburg on friday 15 December 2017,,,12:30pm bus ,if things had gone according to to plan I was supposed to arrive in Johannesburg the following day 7:25 am and connect with a difference bus at 9am to Nelspruit.

Here is my story,when it was boarding time 12:30 pm instead of me and the rest of the other passengers to board Eagle liner bus as was stated on my ticket we were given a difference hired bus that is not eagle liner as our transport to Johannesburg with no apology or explanation,I tried to inquire but there was no valid explanation,was told its busy time and I understood.We boarded the bus,three hours away from cape town just after Worcester the bus broke down.Again there was so explanation for about 15 minutes,I had to go to the driver to ask what was going on and was told we couldn't go further we were to wait for another bus from cape town to be able to continue and I understood ,and I had to explain to the driver that I was connecting from Johannesburg to nelspruit he gave me the contact details of eagle liner operation manager(so I was told).I contacted the manager and explained my situation (that I was to connect with another bus,and that I was with a one year old baby on me and did not have an extra money on me,and that I was still a bit fragile since I had just came out of hospital that same week and I had no medication on me and there were no shops close by to run to)so I kindly asked him to either put me in their next bus that was two hours behind us or to contact my other bus I was to connect with and rebook my ticket for later in the day since we were running late,he assured me that he will fix it and I was not going to miss my other bus.After four hours of waiting in hot sun with no food or water in the middle of nowhere still the bus had not arrived I contacted the manager again to find out what was going on and if he had sorted my humble request re refused to pick my calls ,I send him what's app message he read it and did not bother to respond,I now called him from the driver's fone he picked up and he said he was arranging to put me in a difference bus that was coming so I wouldn't miss my connecting bus in front,I understood and waited, the eagle liner bus which was behind us came and I explained my situation to them they asked to see my ticket when they realized that I was to connect with a different bus company in Johannesburg they simply refused to carry me and said they will speak to my other bus in front everything will be sorted when I got to Johannesburg,so after seven of waiting a bus came which was not eagle liner again but a hired bus called Manuel.We got to Johannesburg just before 2p.m. ,Officially I was stranded with no money and no where to go,I tried to call the manager and again he did not pick my call,I called him from the driver's fone and he picked up he told me to go to the office ticket they had arranged transport for me to continue with my journey,at the ticket office they didn't know anything of that sort I had to explain my story again and the made calls for two hours while I was standing there,I was told to go to the bus company which I had missed so I went and they were happy to put me in another bus the following day at 10 am ,now my problem was where was I going to sleep with my child and I had no money for food or anything,I went back to eagle liner ticket sales to explain this by that time I was now exhausted no food no water and very sick now since I had just came out of hospital no medication on me,the lady who was assisting me told me there was nothing they could do for me I must just go and sleep in a kitchen at parkstation and continue with my journey tomorrow,I was really hurt.I asked her to refund me the money for the bus which I had missed so I can go and take a taxi outside to continue my journey,she made me wait for further two hours making calls chatting and laughing,after two hours she said they could not refund me my money,I called the manager again with my own airtime he picked up this time and I gave the fine to the lady who was assisting me so she could speak to him,after the call ended the lady now spoke to her fellow employees in their language that he said they should get ride of me,( they did not know that I understood them) she now told me to go and sit in the office I started shouting now that I need my money I been waiting for four hours,she called the supervisor and he took me away,as we were walking away to my embarrassment I collapsed with the baby,I woke up after few minutes to see alot of people around me taking pictures and some trying to assist me,someone had taken the baby off me and my belongings and gave them to the security people which were around me.After I had composed myself I thought of police since this issue had go far enough,I explained to the police,they went back with me to talk to the supervisor and the supervisor took one of the police aside,and afterwards they told me they could not refund me money for the bus I had missed instead I was to go and sleep in the police station and continue with my journey the following day,I had no choice but to agree,now the police had to negotiate for food and water for me with the supervisor he went and made calls and he came and said they had agreed for him to buy me food for the night,he made me sit down on the floor since I was weak now,he told me he was going to bring me food after he was less busy then I go and sleep at the police station,while all this was happening there were people watching wondering what was happening,when the police left me there three people two ladies and one man approached me and asked what was going on,I explained my situation to them ,they got so furious and went to the ticket sale office to speak to the manager he came out and after they had threatened to sue him and the bus company, he went to make a call and came back and told me that they had agreed to refund me the money for the bus I had missed so I can continue with my journey...and he begged us not to mention his name when we expose the bus company to the public and also not to mention the name of the supervisor since he had just been promoted he didn't deserve to lose his job,we were very surprised by this that he could actually ask of that of me instead of being concerned with my situation.anyway I took the money and went to the taxi rank to my advantage I found a taxi that was about to leave,this was now seven pm.My three helpers ( guidan angels) bought food and water for me and made sure that the taxi left before they went away..and they also called me to find out if I had arrived safely with the baby,from we have kept in touch since then...There was so apology from eagle liner or a follow till this day...I thought I should share my story with you and everyone who might benefit from this...it was such a traumatic experience it took me a week to recover from it

This are the people that helped and fought for me sis Purity ********** ,,,Sis Thembi ********** 461 and brother Desmond ********** 045.

This is the name of the manager at Eagle liner parkstation Salon (I did not manage to get his contact details

This is the operation manager I spoke with from the time the bus broke down Lewis **********