Bad experience

My name is Motlalepule Mavis Kgware I had a bad experience with Eagle liner buses as I booked a ticket online on the 30/12/24 travel from Bloemfontein to Johannesburg date to leave was 04/01/25 time 01:05 am then I went to Tourism Centre around 00:00 am as I know the SA time zone then we waited for the bus as the consultants they where not helping at all we kept asking when the bus is gona come cause it was very late and traveling with the child in late the bus came around 02:15 in the morning whereby I was told that my ticket has expired and I can't get a refund cause was suppose to leave on the 04/01/25 13:05pm but the ticket time zone showing 01:05 my concern is that the time zone differs so was showing that I'm at fault whereas as a South African citizen I know the time zone if it's am shows 01 but pm is 13 so I need a refund as I had to stay there the whole nite without any assistance that I should deal with the customer care that even when I reach Johannesburg I send the wats up demanding a refund since the agent has not responded to me even now and I need the refund cause it's not my fault at all they did not even try to be helpful told me that it's not their fault. I really don't understand why can't i be given another option or the next bus they did not even care at all I used that bus on the 01/12/24 to come to Johannesburg the time was 23:05 then was ok but the other one was told that is not the correct one. Can I get an assistant regarding the matter cause. My contact details is *** name Motlalepule Kgware.