Bad experience

I recently had a disappointing experience with TicketPro and Eagle Liner regarding a simple request to change my departure location. I originally booked a bus ticket through TicketPro and needed to change my departure point from Queenstown Sasol Garage to the Queenstown Bus Station.

TicketPro customer care was initially helpful and advised me to contact Eagle Liner directly to make the change. I followed their instructions and called Eagle Liner. After several attempts, I finally reached someone who informed me that they couldn’t make the change yet, as the schedule had not been sent to the driver. I was told to call back at around 4:45 PM.

I did exactly that — I started calling at 4:45 PM and kept trying until 5:10 PM, but no one answered. I also tried reaching them via their WhatsApp line. While the bot initially responded and prompted me to request an agent, there was no further assistance or follow-up after I rep**** with my request.

Overall, the lack of response and support from Eagle Liner’s customer care was extremely frustrating. When customers are relying on you for time-sensitive changes, it's essential that your support lines are active and responsive. Unfortunately, in this case, they were not. I do not recommend their customer service based on this experience.