Awful service ever

I bought Eagle liner bus ticket for my son online. From Idutwa to Cape Town. The bus did not stop @ Idutyuwa. I went to their office @ Bellville and the lady @ the office told me there is nothing they can do I must call the head office. I called them and they informed me that they can only rebook the bus for Monday and today is Saturday. And still my son must go get the bus either @ Mthatha or Butterworth. I asked for a refund she told me it will take from 20-30 days. Ow masana nindenza naaaaaar. Your service is awful shame.