Assistant beating up customers

Last night we were waiting for our 20:15 bus. The customer care then send us a message informing us that the bus was delayed and to me that was top notch service. The bus however came, that's when hell broke loose! One of the assistant was drunk and started fighting with Eagle Liner ticket holders....like really? Taking your booze to fight your customers? Our luggage was thrown every were and scattered! I have never ever experienced such a bad service before! To my fellow customers it's better to use expensive buses than cheap buses where we are beaten up and harassed. Think twice before you use Eagle Liner!!