Nonexistent customer service

You must really have nerves of steel to deal with Eagle corner. I have yet to have a pleasant encounter with them. After my car's 8th annual service that cost almost TEN THOUSAND RAND at the end of January 2015, my car died in the middle of the road 2 weeks ago. I had to arrange a tow etc to them and the results from their inspection was that the cooling system was worn and needed replacing. They also picked up missing washer cap etc. I don't know how you miss such things at the 8th service if its meant to be a proper and thorough service. But that is not even my pain point. <br> Their customer service is really bad. I had to constantly call them and followup on progress. Emails were not responded to and when they day they'll call or email in an hour, expect it to be in the next 3 hours!!! <br> The cherry on top was after I paid almost EIGHT THOUSAND RAND to fix this cooling system and asked for a pickup to get my car. They confirmed receipt of payment but forgot to send me a pickup. I was without my car for another weekend! No apologies! No calls! No explanations! You get no courtesy there! <br> They have turned me off Ford altogether and I will never, ever go back there - EVER!