Ford Kuga Continuous Issues /Never Resolved

Eagle Ford has been servicing my vehicle from 2013 where I car went in for its service and my first issue was a cable connected to the battery that had to be replaced. How this happens when it goes in for a mere service. 2nd issue was a noise that I have been complaining about for 3 years and there response was its brakes or something of that sort. My vehicle had had 2 power steering malfunctions and this happens with the noise I keep complaining about. They indicated that it could be cause the vehicle is hot yet this happens in the morning. The vehicle was taken in for the same issue in January and they told me to replace my battery which we tested and the battery is perfectly fine. This morning I try to start my vehicle it won't start and a month ago my vehicle over here in the highway. They still see no issue and cannot resolve. My opinion is they are too hard and not even concerned that a woman is driving a car which had resolved to so many issues. This morning at 8:28am I contacted Ford Head Office and reported my concerns and yet to date I wait for a case number and report. I am sitting at home with no vehicle and Monica from HO confirmed that she will back time 10:36am