car wash useless ***** air caps off wheels and scr

i took my ford car to be washed the queu was not run fairly and I went into ford canteen for a bite when I came out car was scratched and air caps were missing off wheels passenger side owner mr hogg and car wash member Kate harmse promised to show me security video of what happenned it was not seen I asked her to email it to me I have not received it car was not even washed properly it looked worse than when I brought it a long time earlier