Bad Service

I have AGAIN experienced the most horrifying service from Eagle Ford. I took my car in for a service 07.03.2018, I received a voicemail after 3pm informing me a driver would pick me up at 4.30pm I called shortly after to acknowledge the message and to say thank you, at 4.30 I called with no answer at 4.45 I called and I was ensured the driver is on his way, at 5 I started to panic as my calls weren't answered no one returned my calls and the driver was not there. At 5.10 I receive a call to say the driver is running a bit late he went somewhere far and he will be on his way shortly (or something to that effect) . On my arrival there was no accountability being taken with one lady blaming the other indicating no team cohesion, good work ethic nor problem resolution s****s. Eagle Ford's service has deteriorated over the years and a no f$@ks given attitude is all I'm picking up from your department - example this morning I had to wait for the booking lady to finish her non work related conversation with a colleague even though she saw that I needed urgent assistance as I was rushing for work, she casually walked past me and did not acknowledge me when she got to her desk, I had to go her and ask her to book in my car. This is not the first time I've experienced terrible service from Eagle Ford and it is to getting worse! These experiences indicate that Eagle Ford is a Ford Dealership surrounded with dishonesty which has made me distrust you as a company and I no longer want to deal with such service.