Fifa 22 autoswitching does not work for me

Fifa 22

I paid R1500 for a digital version of fifa 22 to gain 1 week early access.

However since downloading it , the game is broken.

Player autoswitching does not work.

I have been chatting to countless EA agents for 2 weeks and some of them don't even know what autoswitching is in fifa 22 .

The game is unplayable.