EA Games refusing refunds

Refusing to refund a game after 24 hours and still have not reserved the product i bought .

On line Chat

Thank you for contacting us. Tapash Ranjan will help you soon. Tapash Ranjan Thank you for contacting EA HELP, my name is Tapash Ranjan, may I start with your first name please? you Hi Ranjan ..... you are the 3rd guy i am talking to ....... you ********** you i want my refund... i am not going to sit thru all the questions you account verification 720537 you the problem is not at my back its with you guys slow servise you i already have bought the game on steam they much faster than you guys ..... so cut the red tape now and give me my money back you its now been 24 hours Tapash Ranjan As far as I see, I found that you have purchased a third party game and we do not process refunds for third party games. you excuse me ....... Tapash Ranjan The last Advisor has also consulted with an expert and we can make no exception. Tapash Ranjan We do not process refunds for third party games. you I bought the game on your website...... you the consumer act states the shop that sells the product is the refunder !!!! Tapash Ranjan Yes. We are aware of that however as we have been informing, we do not process refunds for third party games. To know about our terms and policies, please check the following page put. https://help.ea.com/en-in/help/account/returns-and-cancellations/ you This is bull**** Tapash Ranjan Please let me know, if there is any other query. you yes how do i get my money back you i now have 2 copy of the same game Tapash Ranjan You can try getting a refund from Steam if you wish because from our end, a refund could not be initiated. Tapash Ranjan Is there anything else you need help with? you yes put me on to your manager Tapash Ranjan I am very positive that you would not make your concern repetitive as I've given you the best information which I can from my end. Please let me know if there be anything else I may assist you with apart from this? you put me on to your manager Tapash Ranjan Third party games can never be refunded. We do not have any option to do so. If you contact us again, you will get the same answer. If anyone could have processed a refund, it would have been us. Due to continuously repeating your concern about which I've already shared the information as best as I can, I may have to disconnect your chat. Thank you for choosing EA and have a great day ahead The chat session has ended. Please contact us again if you need further help.