when is Siyakhokha allocating my funds sitting on their account to my account number ***

when is Siyakhokha going to allocate my funds into my account and credit me for double debiting me and money i paid manually , i sent my bank statement however my account is not yet fixed and in arrears and they still adding interest . complained i called them send email to Gillian Koenraad no feedback to my emails no amount has been credit account number ***