Shocking service from e-Siyakhokha

They tried to put a payment through my account twice. When I phoned them to query this, they promised to look into it and come back to me. After 24 hours of no reply, I tried to follow up, but the lady was very rude and told me to send an email. I asked her why I must now send an email when they already promised to come back to me and said that I'm going let everyone know on social media how bad their service is, she told me to do what I want and put the phone down. I will never use this service again. Fortunately there were not enough funds in my account for the second payment to go through, but I can just imagine how impossible it would have been for me to get a refund. Another example of how degenerate this government is.