Dyson service

I purchased a Dyson submarine from Hirch's uMhlanaga 4 months ago. The mop packed up this week and I took it back to Hirch's only to be told that it had to be sent back to Cape Town for assesment and it will take at least 10 days to repair! The Dyson rep at the store says that the electric mop section has no warranty. Dyson, this sort of service messes up your name and reputation. I am now totally unimpressed with the purchase. I would not recommend anyone to buy this product and rather buy a stand-alone mop from a reputable company that stands by its products and warranties timeously. To pay close on 15k for a vacum cleaner andf have this type of after sales service is totally unacceptable, I will be taking this to the consumer council.