Dyson vacuum
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Dyson vacuum
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-75Unlikely
NPS Score
-75
Recommended: Unlikely
Review Distribution
1|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKG
Kevin G
1 reviews | Active since Mar 2012
8 Sept 2026, 11:12
Dyson let down. Poor customer service.
Dyson products are so expensive you expect better than normal back up service - but its impossible to even get hold of anyone. Their website specifically said it could not help with my vacuum query and that I should call instead. The number given did work - couldn't get through. So I sent an email to the address provided and so far haven't had any response. This morning I called their help line and after listening to their music for 5 minutes on each call I made I gave up. Poor show. Feel very let down by what I thought was a quality product
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Kevin G
1 reviews | Active since Mar 2012
8 Sept 2026, 11:12
Dyson let down. Poor customer service.
Dyson products are so expensive you expect better than normal back up service - but its impossible to even get hold of anyone. Their website specifically said it could not help with my vacuum query and that I should call instead. The number given did work - couldn't get through. So I sent an email to the address provided and so far haven't had any response. This morning I called their help line and after listening to their music for 5 minutes on each call I made I gave up. Poor show. Feel very let down by what I thought was a quality product
0
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Dean N
1 reviews | Active since Jan 2012
5 May 2026, 09:50
Dyson Vacuum cleaner info request
Recently I reached out to Dyson (***) to request from them information on where I can get one of their vacuum cleaners repaired. I sent this email on the 23rd March 2026. To this date I have not received a response. Who do I contact when the first call of contact does not respond?
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Dean N
1 reviews | Active since Jan 2012
5 May 2026, 09:50
Dyson Vacuum cleaner info request
Recently I reached out to Dyson (***) to request from them information on where I can get one of their vacuum cleaners repaired. I sent this email on the 23rd March 2026. To this date I have not received a response. Who do I contact when the first call of contact does not respond?
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Abraham P
1 reviews | Active since Jan 2026
21 Jan 2026, 18:30
Poor customer support
We were gifted a v12 Dyson cordless vacuum cleaner It Is a good machine but battery runs out before the job is done On 9December 2025 I emailed Dyson with a request to buy an extra battery They rep**** that they needed a photo of the machine and a serial number I sent the requested information and one Ntombi rep**** that they have the product and quoted price and cost of delivery I requested a pro forma invoice and banking details for payment and delivery It is now 21 January 2026 and have had no response I believe this is pitiful customer support
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Abraham P
1 reviews | Active since Jan 2026
21 Jan 2026, 18:30
Poor customer support
We were gifted a v12 Dyson cordless vacuum cleaner It Is a good machine but battery runs out before the job is done On 9December 2025 I emailed Dyson with a request to buy an extra battery They rep**** that they needed a photo of the machine and a serial number I sent the requested information and one Ntombi rep**** that they have the product and quoted price and cost of delivery I requested a pro forma invoice and banking details for payment and delivery It is now 21 January 2026 and have had no response I believe this is pitiful customer support
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Fanie C
1 reviews | Active since Jun 2020
12 Nov 2025, 08:10
Dyson (vacuum)SA Lacking/non responsive in after sale service.
I bought a Dyson cordless vacuum cleaner, VL11, a few years ago from a reputable dealer in Somerset West. When we required spares (Filter and the bucket) for the Dyson, the dealer immediately made the request on our behalf. It is now almost a year later and zero respons from the dealer. The dealer assured us that they made multiple requests for the spare parts (we not the only customers complaining) but no response from Dyson SA. I made personal contact with Dyson SA, never to be heard of again. It has come to my notice that I am not the only person battling with what appears to be a totally *********** SA Dyson representative. Dyson is a good product however the after sales service from the SA representative of the product lacks seriously. I will not support Dyson productes anymore.
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Fanie C
1 reviews | Active since Jun 2020
12 Nov 2025, 08:10
Dyson (vacuum)SA Lacking/non responsive in after sale service.
I bought a Dyson cordless vacuum cleaner, VL11, a few years ago from a reputable dealer in Somerset West. When we required spares (Filter and the bucket) for the Dyson, the dealer immediately made the request on our behalf. It is now almost a year later and zero respons from the dealer. The dealer assured us that they made multiple requests for the spare parts (we not the only customers complaining) but no response from Dyson SA. I made personal contact with Dyson SA, never to be heard of again. It has come to my notice that I am not the only person battling with what appears to be a totally *********** SA Dyson representative. Dyson is a good product however the after sales service from the SA representative of the product lacks seriously. I will not support Dyson productes anymore.
0
Replies (0)JO
Judy O
1 reviews | Active since Apr 2012
6 Oct 2025, 10:24
Dayson - Customer Care
I have bought the excellent Dyson Gen5detect online via Woolworths. It was delivered the end of June 2025. I was on leave and couldn't wait to open my Dyson upon my return, mid July 2025. All seemed perfect, however, when I used the extension pipe, the machine indicated airway blocked and stopped working. I have phoned the Customer Care numerous times, no answer. I have then sent emails. Kim eventually got back to me and referred me to the Service Department. I have spoken to Cebo, showed him, via WhatsApp call. He indicated that they will arrange the collection of the unit and service it, as he believes it is only debris causing the issue. It is a brand new machine, there is a black, rubber or something in the extension pipe. I can't look throught the pipe. I have sent my address, contact details, proof of purchase etc to Cebo. And still I have not received any email or collection arrangements. I have followed up a month later, no feedback. Last week, I phoned the Customer Centre again. I have spoken to someone who indicated they sent the form to be completed for collection via email. Nothing received yet. The Dyson product was my dream Vacuum but clearly the Support Services linked to the product is terrible.
Helpful (0)
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Judy O
1 reviews | Active since Apr 2012
6 Oct 2025, 10:24
Dayson - Customer Care
I have bought the excellent Dyson Gen5detect online via Woolworths. It was delivered the end of June 2025. I was on leave and couldn't wait to open my Dyson upon my return, mid July 2025. All seemed perfect, however, when I used the extension pipe, the machine indicated airway blocked and stopped working. I have phoned the Customer Care numerous times, no answer. I have then sent emails. Kim eventually got back to me and referred me to the Service Department. I have spoken to Cebo, showed him, via WhatsApp call. He indicated that they will arrange the collection of the unit and service it, as he believes it is only debris causing the issue. It is a brand new machine, there is a black, rubber or something in the extension pipe. I can't look throught the pipe. I have sent my address, contact details, proof of purchase etc to Cebo. And still I have not received any email or collection arrangements. I have followed up a month later, no feedback. Last week, I phoned the Customer Centre again. I have spoken to someone who indicated they sent the form to be completed for collection via email. Nothing received yet. The Dyson product was my dream Vacuum but clearly the Support Services linked to the product is terrible.
0
Replies (0)