Duram Paints keep you in the dark

I am writing this review today to share my experience I had regarding Duram paint. I bought a property and spend close to R500 000 renovating the property. I decided to use Duram paint on the outside as it offered the best warranty and there were not much of a price difference between Duram and the other makes. Three years later the eaves on the front part of the house started pealing. I contacted Duram's rep and he came out and told me that I used the incorrect under cote as there were "chalking" precent-strange that only the front section of the house had this problem. He informed me that he will still log the case and see if they could assist me. It has been 5 weeks since he was at my property and still no word from either the rep or Duram themself. Yesterday I went to a paint supplier and bought some Plascon paint and will be painting the eaves within the next couple of days. My issue is not as much that Duram did not replace the paint, it is that I was simply left in the dark and did not receive any feedback from them. My advice to anyone looking to buy Duram paint is to think twice.