NW
Nondumiso W
1 reviews | Active since Jun 2019
07 Oct 2025, 12:14
DO NOT BUY DURAM PAINT
I want to give a NO STAR THEY DONT DISERVE A STAR AT LL. I have escalated my matter to OMBUDSMAN they undermined me as a woman whe they know that their paint is shirt. I am still keeping all my receipts and collected all the reviews here on Hellopeter. The data highlights a significant dissatisfaction rate among customers and supports the claim of poor product performance and inconsistent customer service.
-A customer who had peeling paint despite using primer — Duram replaced both primer and paint. - A customer with a misprinted label — Duram still reimbursed and upgraded the product without assessing. - A customer with wall paint peeling after cleaning — Duram replaced the paint without hesitation.
In contrast, my complaint was met with dismissiveness and no resolution.
I HAVE WASTED MY MONEY BUYING THEIR RUBISH PAINT. IT PEELS OFF WITH OR WITHOUT A PRIMER.
Helpful (0)
Replies (4)0
Replies (4)
Duram Smart Paint's replyOfficial
07 Oct 2025, 13:06Thank you for your feedback and for allowing our technical team to conduct an on-site inspection . The inspection report shared with you on the 10th of September indicated that a primer was not used as per packaging instructions, which is the reason for the peeling paint. Please note that WeatherRoof is not guaranteed for cement paving, as indicated on the product packaging.
Duram Smart Paint's reply07 Oct 2025, 13:06
Official
Thank you for your feedback and for allowing our technical team to conduct an on-site inspection . The inspection report shared with you on the 10th of September indicated that a primer was not used as per packaging instructions, which is the reason for the peeling paint. Please note that WeatherRoof is not guaranteed for cement paving, as indicated on the product packaging.
NW
Nondumiso W's updateReviewer Update
07 Oct 2025, 13:34It was one of your sales rep who assisted me at Table View Builders Warehouse and faild even to mention what to take or not, but luckly the people who did the painting used their own primer. It seems you decide at your own discretion who gets refunded and who doesn’t. I am aware of several customers who were refunded without any proper investigation or proof of damages — yet in my case, I am met with bold statements and excuses. Below are the customers whom you have refunded without even having the evidence or proper assessing their damages and yet to me you come with your bold statement
-A customer who had peeling paint despite using primer — Duram replaced both primer and paint.
- A customer with a misprinted label — Duram still reimbursed and upgraded the product without assessing.
- A customer with wall paint peeling after cleaning — Duram replaced the paint without hesitation.
That inspection report is utter *******! I have four 5-liter tins here, which I have wasted my hard-earned money. I will keep on writing my grievance until you refund me my money.
-A customer who had peeling paint despite using primer — Duram replaced both primer and paint.
- A customer with a misprinted label — Duram still reimbursed and upgraded the product without assessing.
- A customer with wall paint peeling after cleaning — Duram replaced the paint without hesitation.
That inspection report is utter *******! I have four 5-liter tins here, which I have wasted my hard-earned money. I will keep on writing my grievance until you refund me my money.
NW
Nondumiso W's update07 Oct 2025, 13:34
Reviewer Update
It was one of your sales rep who assisted me at Table View Builders Warehouse and faild even to mention what to take or not, but luckly the people who did the painting used their own primer. It seems you decide at your own discretion who gets refunded and who doesn’t. I am aware of several customers who were refunded without any proper investigation or proof of damages — yet in my case, I am met with bold statements and excuses. Below are the customers whom you have refunded without even having the evidence or proper assessing their damages and yet to me you come with your bold statement
-A customer who had peeling paint despite using primer — Duram replaced both primer and paint.
- A customer with a misprinted label — Duram still reimbursed and upgraded the product without assessing.
- A customer with wall paint peeling after cleaning — Duram replaced the paint without hesitation.
That inspection report is utter *******! I have four 5-liter tins here, which I have wasted my hard-earned money. I will keep on writing my grievance until you refund me my money.
-A customer who had peeling paint despite using primer — Duram replaced both primer and paint.
- A customer with a misprinted label — Duram still reimbursed and upgraded the product without assessing.
- A customer with wall paint peeling after cleaning — Duram replaced the paint without hesitation.
That inspection report is utter *******! I have four 5-liter tins here, which I have wasted my hard-earned money. I will keep on writing my grievance until you refund me my money.
NW
Nondumiso W's updateReviewer Update
07 Oct 2025, 13:37 What criteria did you use to reimburse this customer? Is it the colour of their skin? Because from where I stand, your decisions appear completely biased and unfair.
-A customer who had peeling paint despite using primer — Duram replaced both primer and paint.
- A customer with a misprinted label — Duram still reimbursed and upgraded the product without assessing.
- A customer with wall paint peeling after cleaning — Duram replaced the paint without hesitation.
-A customer who had peeling paint despite using primer — Duram replaced both primer and paint.
- A customer with a misprinted label — Duram still reimbursed and upgraded the product without assessing.
- A customer with wall paint peeling after cleaning — Duram replaced the paint without hesitation.
NW
Nondumiso W's update07 Oct 2025, 13:37
Reviewer Update
What criteria did you use to reimburse this customer? Is it the colour of their skin? Because from where I stand, your decisions appear completely biased and unfair.
-A customer who had peeling paint despite using primer — Duram replaced both primer and paint.
- A customer with a misprinted label — Duram still reimbursed and upgraded the product without assessing.
- A customer with wall paint peeling after cleaning — Duram replaced the paint without hesitation.
-A customer who had peeling paint despite using primer — Duram replaced both primer and paint.
- A customer with a misprinted label — Duram still reimbursed and upgraded the product without assessing.
- A customer with wall paint peeling after cleaning — Duram replaced the paint without hesitation.
NW
Nondumiso W's updateReviewer Update
07 Oct 2025, 14:20 As I said previusly I will not let this matter rest. I will continue to raise my grievance and escalate it until I am refunded in full. I will escalate it to everyone all over till it gets resolve. My grievience will reach to everyone at Duram Company including Nicky Hoeks, Francois Swart, Mike Stekhone and even Ian Burke.
I will not tolerate being treated unfairly. I expect my case to be handled with the same consideration given to other. I WANT MY MONEY BACK
I will not tolerate being treated unfairly. I expect my case to be handled with the same consideration given to other. I WANT MY MONEY BACK
NW
Nondumiso W's update07 Oct 2025, 14:20
Reviewer Update
As I said previusly I will not let this matter rest. I will continue to raise my grievance and escalate it until I am refunded in full. I will escalate it to everyone all over till it gets resolve. My grievience will reach to everyone at Duram Company including Nicky Hoeks, Francois Swart, Mike Stekhone and even Ian Burke.
I will not tolerate being treated unfairly. I expect my case to be handled with the same consideration given to other. I WANT MY MONEY BACK
I will not tolerate being treated unfairly. I expect my case to be handled with the same consideration given to other. I WANT MY MONEY BACK