False Advertising on Material and Quality - Not Tencel, Not Soft, Not Worth R1500

I am severely disappointed with the dress I received from Dupe Factorie. It was their "Effortless Elegance Tencel Dress & Oversized Shirt Jacket", which cost R1500.

The product description specifically claimed the dress was:

"Crafted from luxurious Tencel fabric, renowned for its buttery softness and eco-conscious breathability"

The above quotation is taken off of their website underneath the items description.

The Reality is this is False Advertising:

Received Material, Label States: 86% Modal and 14% Polyester.

The primary reason for this purchase was to obtain genuine Tencel, a natural fiber, and avoid polyester. Modal and polyester are NOT tencel. The inclusion of 14% Polyester and the replacement of Tencel with Modal is an unacceptable material deception.

Poor Quality & Unwearability:

Scratchy Fabric: The material is shockingly scratchy and uncomfortable on the skin—the exact opposite of "buttery softness."

Missing Lining: The dress lacks any lining, which is expected for a R1500 garment and would have mitigated the scratchiness.

Wearability: Due to the discomfort, the dress cannot be worn without undergarments, making it impractical and substandard.

Construction: The stitching is visibly poor in multiple areas, confirming the low quality.

Conclusion:

This item is fundamentally different from what was advertised in terms of material and fails drastically on quality and wearability standards for its high price. I am seeking a full refund for this misleading product. Buyer beware, the claims of Tencel and softness are false.