MANAGERS BAD MANNERS AND BAD SERVICE

Dunns Kuilsriver Anna the manager at Dunns has bad mannera d has no respect for the customers.

This is the second encounter Ive had with her, and even watching how she speaks with other people.

1st time I called in checking if they have a certain shoe in stock she told me " we dont reserve items for people because they dont come collect" in a very rude and degrading manner, my question was do they have stock so I can come through after work, as it was out of atock online.

2nd time was yesterday, I was at the store to get my refund as I had laybyed items and it expired. The lady assistanting me told me I should give my store card account, and gave the last numbers of my store account. I then told her, no I dont have my card with me now, is it compulsory to out it on the card. As she was explaining that because the lay bye was done with the account it needs to be credited back. Anna disturbed the conversation and in a rude, angry and irritated voice said yes ma'am the money needs to be credited on your account. I the. Asked but now why are we 3 people in the conversation, cs I never said I don't understand not did the cashier said ahe needs help. Her answer was , Im the manager here so I have every right to speak anytime. This is not the kind of management we need in the stores, and thats definitely not how I want to be treated.