Dunns: Your Behavior is disconcerting/Shameful and Disgusting

If there were an option for -50/100, they would get exactly that. I bought a Volkano watch online through you guys. ( Volkano Endeavour Series Active Tech IP68) It was delivered Tuesday 26 March 2024. I was surprised that it was delivered so quickly. Thank you for the speedy delivery, BUT this is where the good news ends.

Once I opened the delivery box the product box was covered in dust at the top. This is bad as at least you could have dusted the box before presenting it to your NEW CLIENT. I opened the box and started charging the watch for 3 Hours, ( Not the first Smar****ch I have had), as stipulated in the instruction manual and on the box. Come Wednesday morning the watch started telling me that it needs to be charged. On the box it clearly states, and as I said above, this isn't my first smar****ch, that the watch lasts 5 days battery life/15 Days standby. If this is going to continue only working for one day and then the battery is flat, I am going to ask for a full refund. This is absolute nonsense. And before you ask about how I use the watch or have it set up, I am using a walking stick for walking as I am recovering from a brain tumor, so I am not running any marathons, etc. As I said before, this isn't my first smar****ch. I am thoroughly unhappy with the product.

The box, watch, accessories, and proof of purchase are all with me and undamaged. I will see how long the battery lasts today, Thursday 28 March 2024 and you WILL be hearing from me again if there is a problem. I am not spending R1094.00 just to throw the product in the dustbin if I can't use it.

This is me giving you a heads-up within 7 days of my concerns that I will be requiring a full refund or another watch for the same value, BUT a different model altogether if things don't improve with my smar****ch.

Thank you Muriel for your response, (first and only response). I have however found bigger problems with the watch. I have initiated the return process on your website with ticket number #799D***. In addition to the previously mentioned issues, I have encountered a significant concern outlined in various emails. ( Despite my limited physical activity due to recovering from a brain tumor and using a walking aid, the step counter does not reset daily, as it should. Comparing the step count on the Volkano app on Tuesday, March 24th (4715 steps - Pic A) with subsequent days, it is evident that the step count continues accumulating without resetting. This anomaly is illustrated in images B and C, showing an accumulation of steps from March 26th to March 29th, far exceeding what would be physically possible for me within the given timeframe. For instance, on Friday, March 29th, at 8:44 am, the step count had reached 17272 steps, a discrepancy considering my limited mobility and the time I woke up that morning. Moreover, the calorie and kilometer readings also persist without resetting to zero, as depicted in image D, accumulating data since March 26th. This persistent issue with the smar****ch demands immediate attention and resolution. Your prompt assistance in addressing this matter will be greatly appreciated.)

This is where the communication has ended from their side. I have sent various emails, DEMANDING to have their TOP MANAGEMENT contact me, BUT I am still waiting for a response. The ***ards hide behind their staff and do not care about their clients. PLEASE BE ADVISED TO STAY WELL AWAY FROM THIS FONG KONG COMPANY. I have contacted Volkano about doing business with this ******* (****) company. I have logged so many complaints, my next step is to go to the Consumer Council and report them They are not going to ***** from me and deliver DISGUSTING ***ARDLY SERVICE. I will tell everyone I come across about staying away from your company. Trust me, I deal with big corporations, clients schools, etc daily.

The fact that many of these complaints are not read nor actioned by Dunns, speaks volumes to me. I was in retail for 30-odd years in Senior positions with big retail companies.

PEPKOR, the holding company should investigate these very bad customer complaints and take this seriously.