Dunns poor service

Good madam / Sir, In November 2024, I bought a tablet for my child at Dunss as a primary school graduation gift. Bearly a month later the tablet just went blank. We took it back to Dunns, and they told us the tablet would be sent in for repairs. On the 18th December we went to collect the repaired tablet, we were told that the tablet was damaged on its way back by the courier company. The staff was rude to us, telling us that it is not their problem. That sales lady and the guy on duty were rude, rude, rude to us. I called customer service while I was in-store, they even refused to talk to the customer service agent, saying they were busy. The customer agent told me I must send an email, so that they can escalate the matter to the regional manager but there is no email address on the Dunss website, hence I searched the Pepkor website for a complaints email address. To date, on 1 January 2025, my child is without a tablet, broken or otherwise, a tablet that we honestly paid for. She was looking forward to her awaited tablet, and it was in an academic condition. It is not fair, and I'm not gonna leave it like that.