Dunns Kuils river should just close their cellphone counter!!!

Good afternoon all I am writing this review to share my dissatisfaction with Dunns Kuils river. I purchased two cellphones in September 2025, for myself and my daughter. I however experienced a problem with my unit as it drains the battery even if I charge it full,prior to that it shuts down completely and switches on when it wants. I went back to the store and informed them about this. I was met with disinterested assistance I however let that slide. The unit was booked in for repairs and that's that. No further communication was given to me regarding how long the repair might take and when my unit would be returned. I did go in-store to follow up as I am the one sitting without a phone and I do use it for my business. No one was helpful and I was told to wait for the lady that assisted me. Hayibo! Again dissatisfied I went back home. Eventually the unit was in-store when I went back to them on the 21 November 2025. Apparently it was in-store long ago(two weeks!), but I was never informed. Upon inspection everything looked fine. However the IMEI number did not correspond with the one on my unit's box I asked about this they said no it's fine it won't be a problem if there were to be future cases I need to return the unit. My original receipt was also not returned as apparently it stayed at the repair center. I continued using this "repaired" device for a couple of weeks and the same problem occurs. The battery does not last and I charge it full however it stays on 30% and then it shuts down completely. Today 5 December 2025 I returned back to the store and informed them. I was met with disinterested sales staff who were more focused on making money then assisting me with my queries. I spend good money in that store that I worked hard for ,I am unemployed and can't just jump and go "visit" them to be assisted everytime. I was told that the unit must be booked in again. If that's the case I would like a loan unit at the value of my phone to be able to conduct my business and put bread on the table for my children. I am deeply disappointed as I saved up almost half a year for the money to buy those phones and to be met with that type of customer service. I also feel it is the fact that I am a black women that I am not being given the service I deserve. I paid for those unit's with my money I require a bit more respect !