****** by Dunns who refuse to collect return items

I purchased a skirt and top from the online store in September. When it arrived I disliked the material and it did not fit properly. I requested a return online and received an email response regarding the return. I was given an option of returning it to the store or getting it collected from me. I opted for the items to be collected from me. To date, I have been sending Dunns a minimum of four emails daily to ask when the collection will get done. I have been sent from pillar to post and told that the request has been escalated to the relevant department . Dunns is now ignoring my emails and I am still stuck with the items. I am unable to go to the physical store as it is far from where I reside and the area is not safe. Dunns has ****** me.