Bad service from Dunns

I bought a cell phone through Dunns and paid for delivery. I waited three days for my delivery, and on the fourth day, I went to pick it up from the transport company. I mailed Dunns to hear if I could get a refund of R100.00 on my delivery. Their response was to Keep closing my ticket as resolved. What terrible service from a Company i app**** to on the 20th November to open an account with and am still waiting on a response. Its now the 9th of January 2025. Can't believe that Dunns would not make a call and speak to me. I'm also still waiting on them to open an account for me. I'm now wondering if this is an issue of race or color Or is Dunns not a store to do business with?