Bad service Dunns as part of the Pepkor Group

I have been asking Dunns since November 2024 for a refund on my delivery fee as i had to pick up my delivery from the courier they used. I recieved a reply from Lisakhanya of Dunns support on the 10 of January, The email read: Trust you are well

Please note that I have escalated your request regarding your delivery fee, once we have feed back I will contact you. Till today i have not heard back from Lisakhanya or Dunns support. What is so shocking is that i app**** for an account with Dunns in November 2024 and the company was going to get back to me. Also nothing heard from them to date. Shocking. If they had responded to my mail back in November 2024 i would have been happy with the outcome. But not to reply until 10 January 2025. really poor Dunns. And to think that they are part of a bigger concern. I don't get these business who once they have your money, don't care about forming a relationship with them. I done with Dunns and the Pepkor Group. I will never buy from them again and advise all to not deal with this group.