Bad and rude service

Good day

Today my aunt and I visited your Dunns store, we were the first customers waiting at the door. When it was time to open the store, the lady opened, she did not see reason to greet us. We enter and my aunt asks her if we should go to the counter. She responds and asks "What do you want" or should I say "What are you doing here" My aunt explains that she lost her phone and that she bought it with her card. She has a slip andthe card with her, but the slip is the one showing that she paid by card. She is an elderly, so is not sure whether she bought with phone yam or with the card. She explains that she was never given a box when she bought the phone it was a phone on special and on display. Your staff member Lilly tells her that they do not keep phone boxes it's not shoe boxes and there is nothing she can do.... I then ask since my aunt is not sure can't she take the account card to check if the phone was bought on account or not, she says no she can't. Her attitude is beyond throughout this whole experience even after my aunt tells her she has never bought anything else with that card expect the phone that she has lost. If this how customers get treated at yours stores then it is highly dissapointing especially serving an elderly. I will be reporting this treatment to the relevant departments for assistance. Here is the account card and slip we produced at your store. You can contact me on ***.

Kind regards Tabita Athenkosi Qoza