Based on recent customer reviews, Dunlop draws a sharply divided response across its fitment centres. Customers praise individual branches such as Westville, Vredenburg and Inter Africa Tyre Services for quick fitment, balancing and alignment turnaround, honest advice without upselling, and warm staff like Thinus, Michelle and Morne. Criticism is heavier and centres on tyres wearing out or developing sidewall cracks and bubbles within months, difficulty claiming on the advertised pothole insurance, poor alignment workmanship, a rude manager, and unresolved claims of money taken from a vehicle boot in Midrand.
Replied to 83% of negative reviews
Reply time on negative reviews: 29h 57m
TrustIndex
4.6
Reply Time
18h 43m
NPS Score
20
Recommended: Likely
Replied to 83% of negative reviews
Reply time on negative reviews: 29h 57m
Nov '25 - Oct '26
Frequently Asked Questions About Dunlop
What do customers say about Dunlop?
Based on recent customer reviews, Dunlop draws a sharply divided response across its fitment centres. Customers praise individual branches such as Westville, Vredenburg and Inter Africa Tyre Services for quick fitment, balancing and alignment turnaround, honest advice without upselling, and warm staff like Thinus, Michelle and Morne. Criticism is heavier and centres on tyres wearing out or developing sidewall cracks and bubbles within months, difficulty claiming on the advertised pothole insurance, poor alignment workmanship, a rude manager, and unresolved claims of money taken from a vehicle boot in Midrand.
Is Dunlop trustworthy?
Dunlop has a TrustIndex of 4.6 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 83% of negative reviews, typically within 29 hours 57 min. Hellopeter has tracked Dunlop across 205 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2012
Terrible Customer Service
I was told by a tyre service center that I had manufacturer problems on all 4 tyres. I logged 3 requests on Dunlop SA website to be contacted back with no response after 2 weeks. Took me 3 days and about 9 calls to contact anyone telephonically. Was eventually put in touch with the CT offices. Then had to wait 2 weeks for an appointment for them to look at my tyres. After being the only customer here today I'm wondering why I had to wait for 2 weeks. Sat waiting for 4.5 hours while they fumbled with their internal policies and paperwork and kept being told "we working on it", only to find an admin lady that knew nothing about it and started getting some people from *** to approve and realese, even though I've paid already. I'd probably still be waiting here if I didn't get involved. I'm not impressed that I need to pay full pro rata for tyre defects as I would probably have had better wear if it wasn't defective. Although 2 of the staff in CT is super friendly, the experience has been terrible. I'd rather not buy Dunlop ever again than go through this pain.
1 reviews | Active since Oct 2012
Terrible Customer Service
I was told by a tyre service center that I had manufacturer problems on all 4 tyres. I logged 3 requests on Dunlop SA website to be contacted back with no response after 2 weeks. Took me 3 days and about 9 calls to contact anyone telephonically. Was eventually put in touch with the CT offices. Then had to wait 2 weeks for an appointment for them to look at my tyres. After being the only customer here today I'm wondering why I had to wait for 2 weeks. Sat waiting for 4.5 hours while they fumbled with their internal policies and paperwork and kept being told "we working on it", only to find an admin lady that knew nothing about it and started getting some people from *** to approve and realese, even though I've paid already. I'd probably still be waiting here if I didn't get involved. I'm not impressed that I need to pay full pro rata for tyre defects as I would probably have had better wear if it wasn't defective. Although 2 of the staff in CT is super friendly, the experience has been terrible. I'd rather not buy Dunlop ever again than go through this pain.
1 reviews | Active since Jun 2026
Best service from Craig September
I would like to sincerely thank Craig September for the exceptional assistance he provided to me today. I have been trying for some time to get my Dunlop cash account opened, and the process had been extremely frustrating and difficult. After so many delays and challenges, Craig September changed my experience. Instead of simply telling me what to do or referring me to someone else, Craig September went the extra mile. He came directly to my workshop, collected all the required documents from me and personally assisted me with the process.He is an asset to your business As a new business owner, every day matters, and having someone who takes ownership, listens and genuinely wants to help makes such a huge difference. Craig, thank you for your professionalism, willingness to assist and for making me feel like my business mattered. Your support today is truly appreciated. This is the kind of customer service that deserves recognition. Thank you, Craig! 👏🏽
1 reviews | Active since Jun 2026
Best service from Craig September
I would like to sincerely thank Craig September for the exceptional assistance he provided to me today. I have been trying for some time to get my Dunlop cash account opened, and the process had been extremely frustrating and difficult. After so many delays and challenges, Craig September changed my experience. Instead of simply telling me what to do or referring me to someone else, Craig September went the extra mile. He came directly to my workshop, collected all the required documents from me and personally assisted me with the process.He is an asset to your business As a new business owner, every day matters, and having someone who takes ownership, listens and genuinely wants to help makes such a huge difference. Craig, thank you for your professionalism, willingness to assist and for making me feel like my business mattered. Your support today is truly appreciated. This is the kind of customer service that deserves recognition. Thank you, Craig! 👏🏽
1 reviews | Active since Feb 2021
Help from Dunlop went a long way.
This rating is for positive friendly help when I hit a pothole and damaged my tyre. The Tyre was changed for me at no cost apart from a tip to the employee who helped me. This left me wanting to rate Dunlop highly and to advertise their helpfulness.
1 reviews | Active since Feb 2021
Help from Dunlop went a long way.
This rating is for positive friendly help when I hit a pothole and damaged my tyre. The Tyre was changed for me at no cost apart from a tip to the employee who helped me. This left me wanting to rate Dunlop highly and to advertise their helpfulness.
1 reviews | Active since Jan 2021
Dunlop 18 month inshutsnce a marketing ****?
Recently nought 2 tyres at Dunlop zone Jbay. These tyfes have 18 month pothole inshurance. 2 days later we hit s pothole. Dunlop Zone Port Elozabeth, 🙄 Neltune tyrescould not help us with a claim. Not HiQ HQ or TyreMart was willing to help. Now back at Jbay tyres we get told the claim can take up to a day. Ee are traveling. We paid good money for the tyrrs becaise the markeyed inshurance.
1 reviews | Active since Jan 2021
Dunlop 18 month inshutsnce a marketing ****?
Recently nought 2 tyres at Dunlop zone Jbay. These tyfes have 18 month pothole inshurance. 2 days later we hit s pothole. Dunlop Zone Port Elozabeth, 🙄 Neltune tyrescould not help us with a claim. Not HiQ HQ or TyreMart was willing to help. Now back at Jbay tyres we get told the claim can take up to a day. Ee are traveling. We paid good money for the tyrrs becaise the markeyed inshurance.
1 reviews | Active since Apr 2021
Dunlop Tyres Worn Out in Less Than 6 Months – Extremely Disappointed
Extremely disappointed with the quality of tyres purchased from Dunlop. Less than 6 months ago, my husband bought 3 tyres from Dunlop expecting the durability and reliability the brand is known for. To my surprise, the tyres are already completely worn out, which is shocking for a product that is meant to last significantly longer. For context, my driving is a normal daily commute from Blouberg to Cape Town CBD. This is standard city driving — not excessive mileage, not off-road conditions, and certainly nothing that should result in tyres being finished within six months. Tyres are a critical safety product, and consumers rely on trusted brands for quality and longevity. Replacing tyres twice a year because they cannot withstand normal commuting conditions is simply not acceptable. I would like clarity from Dunlop on the following: • What is the expected lifespan or mileage for these tyres? • How can tyres from a reputable brand be fully worn within six months under normal use? • What quality checks or warranty support are available in situations like this? At this point, I’m looking for a proper investigation and resolution, because this experience falls far below what one would expect from a brand like Dunlop.
1 reviews | Active since Apr 2021
Dunlop Tyres Worn Out in Less Than 6 Months – Extremely Disappointed
Extremely disappointed with the quality of tyres purchased from Dunlop. Less than 6 months ago, my husband bought 3 tyres from Dunlop expecting the durability and reliability the brand is known for. To my surprise, the tyres are already completely worn out, which is shocking for a product that is meant to last significantly longer. For context, my driving is a normal daily commute from Blouberg to Cape Town CBD. This is standard city driving — not excessive mileage, not off-road conditions, and certainly nothing that should result in tyres being finished within six months. Tyres are a critical safety product, and consumers rely on trusted brands for quality and longevity. Replacing tyres twice a year because they cannot withstand normal commuting conditions is simply not acceptable. I would like clarity from Dunlop on the following: • What is the expected lifespan or mileage for these tyres? • How can tyres from a reputable brand be fully worn within six months under normal use? • What quality checks or warranty support are available in situations like this? At this point, I’m looking for a proper investigation and resolution, because this experience falls far below what one would expect from a brand like Dunlop.
1 reviews | Active since Dec 2011
Excellent service from Dunlop in Westville
I have taken my car into Dunlop Westville on a few occasions for small checks and tyre repairs. The staff have always been efficient, helpful and kind. They do not make unnecessary recommendations, which is always a concern for me as a woman who does not know much about cars. The location is also very convenient.
1 reviews | Active since Dec 2011
Excellent service from Dunlop in Westville
I have taken my car into Dunlop Westville on a few occasions for small checks and tyre repairs. The staff have always been efficient, helpful and kind. They do not make unnecessary recommendations, which is always a concern for me as a woman who does not know much about cars. The location is also very convenient.
1 reviews | Active since Dec 2022
Rude Manager
First time as a woman i went there to replace my tyres. I bought two Dunlop Tyres and paid first after they called me to come and check the work done. While checking i was chased like a dog in front of other customers the Manager told me to leave as he has other customer. He was rude, shouting and told me to leave he has customers. I wanted to check my spare tuyre at the back so i was being assisted but he said "what you want" rudely leave leave shouting.
1 reviews | Active since Dec 2022
Rude Manager
First time as a woman i went there to replace my tyres. I bought two Dunlop Tyres and paid first after they called me to come and check the work done. While checking i was chased like a dog in front of other customers the Manager told me to leave as he has other customer. He was rude, shouting and told me to leave he has customers. I wanted to check my spare tuyre at the back so i was being assisted but he said "what you want" rudely leave leave shouting.