Terrible Customer Service

I was told by a tyre service center that I had manufacturer problems on all 4 tyres. I logged 3 requests on Dunlop SA website to be contacted back with no response after 2 weeks. Took me 3 days and about 9 calls to contact anyone telephonically. Was eventually put in touch with the CT offices. Then had to wait 2 weeks for an appointment for them to look at my tyres. After being the only customer here today I'm wondering why I had to wait for 2 weeks. Sat waiting for 4.5 hours while they fumbled with their internal policies and paperwork and kept being told "we working on it", only to find an admin lady that knew nothing about it and started getting some people from *** to approve and realese, even though I've paid already. I'd probably still be waiting here if I didn't get involved.

I'm not impressed that I need to pay full pro rata for tyre defects as I would probably have had better wear if it wasn't defective.

Although 2 of the staff in CT is super friendly, the experience has been terrible. I'd rather not buy Dunlop ever again than go through this pain.