Double payments and NO refund

I am absolutely disgusted by the service I received at Dukkah on the 30th of January 2021. I went to Dukkah to have late lunch with my friends. We went in and set down for a good 20 minutes without getting served and when we asked the waiter to come over he said he is coming while he continued to clear and wipe tables without even asking for our drinks order. We decided to leave. As we were leaving we came across the owner who kindly asked us to go back in. We went back in and we were finally able to order. After an hour or 2 we asked for our bill and we decided to split it. I was to pay R300 with my card. I was told that the payment didn’t go through on my card and I would have to pay R300 cash, which I can then come back after 72 hours and the bank has cleared to claim my R300. A week later I personally went to Dukkah with the proof of payment from my card payment to claim my money and i was told that the payment will be made to my account before the end of the day. That never happened. A few days later I called again and Terrence told me that Augustine would get back to me. I call Dukkah every week and I never get joy because Terrence is inaudible over the phone and Augustine who handles the finances is always said to be away or coming in later. I am always promised a call back which I never get. I spend my airtime and fuel to go claim my money back. The money I have spent trying to get my money back is now almost double the amount owed to me.