WORST SERVICE

If I could rate a Zero I would, These guys are professional amateurs, they make a point of ill treating their customers. I needed to change my left fender and I was told to come in and do a strip and go so my parts would be ordered and then I would be called when they have arrived so my my car doesn’t stay long, This was mid November. I called 2weeks later trying to find out weather they had arrived or not and I was told yes they have but for some reason no one had called to inform me. I then confirmed a date to send my car in and that was 4th December so I did, the week went on and I was not contacted so I decided to call in on Friday the 8th and I found out that they had not even started working on the car. This made me angry and I asked them why they didn’t request that I bring the car in on the exact day that they know they will start working on it because now I had been without a car for a week that is not being fixed, they then promised me the car would be ready the following week so I let it go. I did not receive a call the following week informing me that my car was ready, I had to be the one calling to find out what is happening and I was told I could come and collect my car. I went in on Thursday and the fender was fixed and as soon as I started driving the car I realized that my doors were locking and unlocking every few seconds by themselves. I was then told the car had to be reprogrammed and that they would send it to NTT the next Monday as it was a holiday on Friday (What a disappointment) don't they check the cars before they tell the customers to collect? The next Monday I called in to find out weather the car had been sent to NTT or not and I was told "No" NTT was fully booked they and they had no idea when the booking might be so can come fetch the car and bring it in when there is a booking but I refused, there is no way I'm driving a car that unlocks itself with the high level of hijackings in East London during the festive season. I told the lady I was on the call with that I would escalate this matter with my Insurance company (Standard bank). I later received an email saying that the booking had been secured for Thursday which is the current day I am writing this review. I called In this morning around 10am to find out weather the car had been taken to NTT and the lady at reception told me that the driver was out of town, then i asked to speak to the lady that sent me the email on Monday and she told me that the driver was there and was about to send the car in so one of the ladies was lying to me. I did not understand why it had not already been taken in by that time it was almost noon. I asked the lady what time It would be finished and she said before 4pm today. I received and email around 1pm saying my car was in que at NTT so i called in to check around 4pm since no one was getting back to me and they told me that the car will now be fixed tomorrow. I then decided to call NTT myself and find out what was happening and they told me that the car had just now only arrived and might not even get fixed tomorrow because it arrived late it might get fixed after Christmas, so the lady **** to me again when she was sending me the email saying the car was in que. You wont believe the amount of Frustration and Disappointment I have at these ********* people. My car is sitting with them over a problem that they caused and they are not prioritizing it. After this I will cancel my insurance for sending me to such a ****ty place and look for a better one.