Treating the customer unfairly

I have ****en called 5 times so far. The first consultant helped me but the error was back minutes later. The second consultant hung up on me and the third one refused to call me back talking about my airtime must finish first. What the **** is this ****? Why should I have this whole expense when my ****en account is up to date? What nonsense is this? Do you also wait for your white clients to run out of airtime? I find this service to be utter bull**** esp for someone who ****en pays a whole R919 only for dstv to hang up on me and keep telling me to reboot but it doesnt ****en work I must attend to this **** when I could be attending to myself and I'm also missing my programmes just for someone to tell me my airtime has to finish first what the ****? I'm essentially paying for the full package when I'm not getting it. This error has been on for days