Poor Service beyond major.

Outsurance appointment DRM to replace our geyser, they were quick to demand access payment before they can continue with the project. Payment was made and an acknowledgement of recipient was made when we enquired a day after. A team of *********** people eventually came to replace the geyser but did not remove the old geyser from the ceiling claiming it is too big and they will have to cut trusses in order to remove it. It has been two weeks now and they claim to be busy and will send a team to investigate. A gapping hole on the ceiling is visible and no one is responding to our concerns. The admin staff receiving calls are so reluctant, it is like begging them to do their job.