DZ
Dabuka Z
1 reviews | Active since Mar 2025
28 Mar 2025, 13:41
Unfair Treatment
26 March 2025 @ Drive.co.za
After applying for a a 24 month vehicle rental, I was approved and paid deposit. On my way for a collection of the vehicle I was told they took a decision not to proceed with the transaction.
Their decision to loss of travelling funds and a full day wasted travelling to their offices on public transport under impression that all was in order and will self drive back home.
Mind you, I am about 500km away from their offices, only when I was on my way for collection I was told that they took such a decision.
I have requested them to refund me a provide reasons that lead to such a sudden change of mind, they never explained why.
It was such a serious inconvenience they've caused to me.
Helpful (0)
Replies (1)0
Replies (1)
Drive.co.za's replyOfficial
29 Mar 2025, 10:57Hi Dabuka Zitha,
I am sorry to hear that you had travelled so far.
Please note that your full refund has been processed and is in your account, we did the refund on the same day. We undergo thorough back ground checks, before any delivery happens and if there are any discrepancies that we find.
Based on our findings, and out of respect to yourself - We would rather not share this on platform!
We reserve the right to provide a vehicle on the basis of our findings and approval process.
We have thousands of very happy clients, Please kindly do relevant checks on yourself as this will be picked up by other companies and financial organizations.
Regards
Peter
I am sorry to hear that you had travelled so far.
Please note that your full refund has been processed and is in your account, we did the refund on the same day. We undergo thorough back ground checks, before any delivery happens and if there are any discrepancies that we find.
Based on our findings, and out of respect to yourself - We would rather not share this on platform!
We reserve the right to provide a vehicle on the basis of our findings and approval process.
We have thousands of very happy clients, Please kindly do relevant checks on yourself as this will be picked up by other companies and financial organizations.
Regards
Peter
Drive.co.za's reply29 Mar 2025, 10:57
Official
Hi Dabuka Zitha,
I am sorry to hear that you had travelled so far.
Please note that your full refund has been processed and is in your account, we did the refund on the same day. We undergo thorough back ground checks, before any delivery happens and if there are any discrepancies that we find.
Based on our findings, and out of respect to yourself - We would rather not share this on platform!
We reserve the right to provide a vehicle on the basis of our findings and approval process.
We have thousands of very happy clients, Please kindly do relevant checks on yourself as this will be picked up by other companies and financial organizations.
Regards
Peter
I am sorry to hear that you had travelled so far.
Please note that your full refund has been processed and is in your account, we did the refund on the same day. We undergo thorough back ground checks, before any delivery happens and if there are any discrepancies that we find.
Based on our findings, and out of respect to yourself - We would rather not share this on platform!
We reserve the right to provide a vehicle on the basis of our findings and approval process.
We have thousands of very happy clients, Please kindly do relevant checks on yourself as this will be picked up by other companies and financial organizations.
Regards
Peter