Rude, Unprofessional sales staff

I made enquiry online about possibly getting a vehicle through your company.

Your staff member, Mitesh, has called me while I was in a meeting at work. After not answering the first time around, I answered and he introduced himself. I told him I was in a meeting and wanted to ask if he could call me back later in the day or the following morning. Before I could get to the part asking for him to call me back, I was told in a very condescending tone "You're the one that enquired" as if I did not just tell him I was in a meeting.

I told him to not contact me again and to delete my number, to which he followed up with a WhatsApp message expecting me to submit my details to continue the application.

Now, I would generally just laugh petty situation off but this is utter disrespect that I did not ask for and that I certainly do not appreciate! What led me to this complaint is the fact that I asked to not be contacted on the phone, but still he sent me a WhatsApp message.

In accordance with the CPA:

Section 3 requires that consumers be treated fairly and reasonably. - I was not. Section 8 provides the right to equality and respectful treatment in the consumer market. - I was not allowed this right Section 40 prohibits suppliers from engaging in coercive, unfair, or unconscionable conduct. - Again, once you have not followed.

In addition to the above, my privacy (also covered and protected under the CPA) was invaded by a message after I asked him to remove my details and not contact me.

Now, I expect this matter to be taken seriously. I would Drive.co.za to listen to the call and address the situation accordingly with your employee. I would then like an apology, in writing, along with a gratuity (not because I want something from you, but purely because your lack of knowledge on how to deal with customers in accordance with the guidelines set out by the CPA has negatively impacted a day that was going good).

Should my request above not be met, I would like the call recording email to me, so that I can log a formal complaint with the NCC.

I await your response by email, as I would like all communication to be in writing.