N
Nella
1 reviews | Active since Dec 2025
05 Dec 2025, 18:38
Michael is always reachable and helpful
Michael is always reachable and helpful. The rest of the staff is difficult to get hold and if you do, it takes long to get a responds. Some staff members discuss your personal info with anyone who ask them, without verifying who the person is. When I have an issue my first point of contact is Michael who helps you immediately.
Helpful (0)
Replies (1)0
Replies (1)
Drive.co.za's replyOfficial
08 Dec 2025, 09:56Hi there,
Thank you for sharing your feedback with us — we truly appreciate it. We’re glad to hear that Michael has consistently been helpful and responsive. He is a valuable member of our team.
We do, however, take your concerns very seriously. Delayed responses and any handling of personal information without proper verification are not aligned with our service standards. We will address this internally to ensure our staff follow the correct processes and deliver the level of service our clients deserve.
Thank you for bringing this to our attention and for giving us the opportunity to improve.
Warm regards,
Peter Khan
Head of Sales
Thank you for sharing your feedback with us — we truly appreciate it. We’re glad to hear that Michael has consistently been helpful and responsive. He is a valuable member of our team.
We do, however, take your concerns very seriously. Delayed responses and any handling of personal information without proper verification are not aligned with our service standards. We will address this internally to ensure our staff follow the correct processes and deliver the level of service our clients deserve.
Thank you for bringing this to our attention and for giving us the opportunity to improve.
Warm regards,
Peter Khan
Head of Sales
Drive.co.za's reply08 Dec 2025, 09:56
Official
Hi there,
Thank you for sharing your feedback with us — we truly appreciate it. We’re glad to hear that Michael has consistently been helpful and responsive. He is a valuable member of our team.
We do, however, take your concerns very seriously. Delayed responses and any handling of personal information without proper verification are not aligned with our service standards. We will address this internally to ensure our staff follow the correct processes and deliver the level of service our clients deserve.
Thank you for bringing this to our attention and for giving us the opportunity to improve.
Warm regards,
Peter Khan
Head of Sales
Thank you for sharing your feedback with us — we truly appreciate it. We’re glad to hear that Michael has consistently been helpful and responsive. He is a valuable member of our team.
We do, however, take your concerns very seriously. Delayed responses and any handling of personal information without proper verification are not aligned with our service standards. We will address this internally to ensure our staff follow the correct processes and deliver the level of service our clients deserve.
Thank you for bringing this to our attention and for giving us the opportunity to improve.
Warm regards,
Peter Khan
Head of Sales