1 reviews | Active since Sept 2024
Extremely Unfair Vehicle Shutdown Policy – Self-Employed Clients Not Considered
I am deeply disappointed in the way Drive handles their vehicle subscription shutdowns. Despite paying my monthly subscription consistently, they shut down the vehicle by the 5th of every month if payment hasn't reflected—without proper warning or flexibility.
As a self-employed individual, I do not earn a fixed salary on a set date like many others. Payments vary week to week, and yet I am still paying my monthly fees. It is unfair and inconsiderate that Drive enforces such rigid shutdown policies, knowing full well that many clients do not fit a traditional 9-to-5 salary model.
This has created unnecessary stress and left me stranded more than once, simply because there's no grace period or proper communication before disabling the vehicle. I urge Drive to reconsider their approach, especially for self-employed South Africans who rely on their vehicle to earn a living.
